q88o's Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how q88o collects, stores, and uses your information.
This privacy policy applies to all users of the q88o platform. By using our website, you are considered to have accepted all terms of this policy. We place the highest importance on your privacy and are committed to protecting your information.
Table of Contents
- 1. Types of Information Collected
- 2. How Information Is Collected
- 3. Purpose of Using Information
- 4. Information Storage and Security
- 5. Sharing Information with Third Parties
- 6. Cookie Policy
- 7. User Rights
- 8. Account Registration and Verification
- 9. Payment Information Security
- 10. Child Protection Policy
- 11. Policy Changes
- 12. Contact
Information Details
Types of Information Collected
We collect the following types of information when you register and use the q88o platform:
- Personal Identity Information: Full name, date of birth, national ID number or passport number, email address, and mobile number.
- Financial Information: bKash, Nagad, Rocket, Upay, or bank account numbers — used solely for processing transactions.
- Technical Information: IP address, browser type and version, device identifier, operating system, and login time and date.
- Usage Information: Which games you played, time spent, bet amounts, and win/loss history.
- Communication Information: The content of your conversations with our support team.
How Information Is Collected
We collect information through the following methods:
- Direct Collection: When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team.
- Automatic Collection: Through cookies, web beacons, and similar technologies while you use our website.
- From Third Parties: Relevant information from payment processors and identity verification service providers.
All information collection is carried out in accordance with applicable laws and regulations of Bangladesh.
Purpose of Using Information
q88o uses your information only for the legitimate purposes listed below:
- Creating, managing, and verifying accounts.
- Accepting deposits, processing withdrawals, and carrying out financial transactions.
- Preventing fraud, money laundering, and other illegal activities.
- Providing customer support and resolving complaints.
- Improving platform performance and refining the user experience.
- Meeting applicable legal obligations.
- Enforcing responsible gaming policies and supporting at-risk users.
- Informing you about relevant promotions and offers, with your consent.
Information Storage and Security
We follow industry-standard security practices to protect your information:
The retention period for information is generally determined by legal obligations and business needs. When the need to retain information ends, it is securely deleted.
Data Sharing and User Rights
Sharing Information with Third Parties
q88o never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:
- Payment Processors: Relevant information is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to complete transactions.
- Identity Verification Services: To complete the KYC (Know Your Customer) process.
- Legal Authorities: When required to comply with a court order or government directive.
- Security Partners: With service providers related to fraud and money laundering prevention.
- Technology Service Providers: Hosting, analytics, and customer service platforms that work on our behalf and with whom we have data protection agreements.
All third-party partners are contractually bound to uphold our privacy standards and may not use your information for any other purpose without our instruction.
Cookie Policy
Our website uses cookies to operate effectively and improve your experience. Cookies are small data files stored on your device.
We use the following types of cookies:
- Essential Cookies: Essential for the basic functioning of the website — maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: To remember your preferences, such as language and display settings.
- Analytics Cookies: To monitor website usage and improve our services. This information is collected in aggregated and anonymized form.
You can control cookies by changing your browser settings, but disabling some cookies may limit the functionality of the website.
User Rights
You have the following rights regarding your personal information:
To exercise any of the above rights, email us at [email protected]. We will respond to your request as quickly as possible after receipt, and within a maximum of 30 business days.
Account Registration and Identity Verification
To create an account on q88o, you must provide accurate and complete information. As part of the KYC process, we may request the following documents:
- National ID card (NID), passport, or birth registration certificate.
- Proof of address (utility bill, bank statement).
- Proof of ownership of the payment method.
Collecting this information is required to meet legal obligations related to anti-money laundering (AML) and counter-terrorism financing (CTF). Account functionality may be limited until verification is complete.
Payments, Security and Policy Changes
Payment Information Security
We take special care to protect your financial information:
- Full payment card numbers or mobile banking PINs are never stored on our servers.
- Transactions through bKash, Nagad, Rocket, and Upay are processed directly by the respective payment gateways.
- The minimum deposit is ৳100 and the minimum withdrawal is ৳500.
- Logs of all financial transactions are kept securely and can be provided to you upon request.
- In the case of suspicious transactions, we may take additional verification steps.
Our support team or any third party will never ask for your payment PIN or password over the phone or chat. Such requests are a sign of fraud.
Child Protection Policy
q88o strictly prohibits providing services to anyone under the age of 21. To this end:
- Date of birth is verified at the time of registration.
- Identity documents are checked during the KYC process to confirm age.
- Information of minors is not knowingly collected, and any such account identified will be closed immediately.
If a minor in your household uses your device, you can activate additional protection settings under our responsible gaming tools. Visit our Responsible Gaming page to learn more.
Policy Changes
q88o reserves the right to modify this privacy policy as needed. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date will be changed.
- For significant changes, you will be notified via email or a notice on the platform.
- If you continue to use q88o after the changes, you will be considered to have accepted the new policy.
We advise you to check this page regularly so that you stay informed about the latest policy.
Contact
If you have any questions, concerns, or information requests regarding the privacy policy, please contact us:
We aim to respond to privacy-related requests by email within a maximum of 30 business days.
We are committed to protecting your information
Our 24/7 support team is always ready to help with any questions or concerns.
Related Policies
Read our other important policies that are relevant to your q88o experience: